Shipping policy

Shipping Policy

Last Updated: 14 November 2025

Thank you for shopping with Sigma Cares.
This Shipping Policy explains how and when your order will be delivered.

Order Processing Time

  • All orders are processed within 24–48 hours after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Time

  • Delivery usually takes 3–7 business days depending on your location.

  • Remote areas may take an extra 2–4 days.

Shipping Partners

We ship through trusted delivery partners such as:

  • Ekart Logistics

  • Delhivery

  • Ecom Express

  • Xpressbees
    (Partner may vary depending on your pin code)

Shipping Charges

  • Free shipping on prepaid orders above ₹499.

  • Standard shipping charges apply for orders below ₹499.

  • Cash on Delivery (COD) charges may apply depending on your location.

Order Tracking

Once your order is dispatched:

  • A tracking ID will be sent to your WhatsApp, Email, or SMS.

  • You can track your order using the provided tracking link.

Missed Delivery / Reattempt

If you miss the delivery:

  • Our partner will make 2–3 reattempts.

  • Please keep your phone active for delivery calls.

Delay in Delivery

Delivery may be delayed due to:

  • Weather conditions

  • Festivals and public holidays

  • Courier partner delays

  • Remote area pin codes

If your order is delayed, you may contact our support for assistance.

Incorrect Address

Sigma Cares is not responsible for failed deliveries due to:

  • Wrong or incomplete address

  • Incorrect phone number

  • Customer not available at the time of delivery

Reshipping charges may apply for re-delivery.

Damaged or Missing Products

If your order arrives damaged or items are missing:

  • Contact us within 24 hours of delivery with an unboxing video and photos.
    We will resolve the issue at the earliest.

Support

For any shipping-related questions:
Email: masood.siddiqui1357@gmail.com
WhatsApp: 7987360656

If you want, I can also create your Refund & Return Policy, Privacy Policy, or Terms & Conditions.